CX Solutions Lead

A CX and retention agency for consumer brands needs someone to own the full customer experience setup for newly signed clients, from CX documentation and helpdesk configuration to Help Center builds. The role also covers AI guidance and automations on the helpdesk, plus ongoing optimization, reporting and training for retainer accounts. Requires 4+ years in CX operations or helpdesk administration, hands-on Gorgias or Zendesk configuration, solid project management and C1-C2 written English.

Location per source: Colombia

Source: Himalayas

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