Terms of Service

Contentu (contentu.co) is a platform operated by GRUPO V3 INVESTMENT S.A.S., a company incorporated in Colombia, tax ID (NIT) 901.474.433-8, domiciled in Carrera 84 # 5-100, Cali, Valle del Cauca, Colombia and legally represented by José Santiago García Lizcano. You can write to us at hola@contentu.co or agencia@theredbot.com.

By accessing and using Contentu you accept these Terms of Service, together with the Privacy Policy and the Payments and Refunds Policy, which form part of this agreement. If you do not agree with any part, do not use the platform.

Contentu is a community platform for digital creators that provides access to tools, courses, downloadable resources, events, challenges and community features, with a gamification system of points, levels and badges. Some content is free and some requires a membership or a purchase.

We may modify, add or withdraw features. If a change substantially affects what you already paid for, we notify you in advance.

• You must provide accurate and complete information when creating your account.
• You are responsible for the security of your account and credentials.
• You must be at least 16 years old to use the platform.
• One account per person; multiple accounts may be suspended.
• You may not share your paid access with other people.

You agree NOT to:

• Use the platform for illegal activities.
• Share, redistribute or sell downloadable resources or paid content without permission.
• Harass, abuse or threaten other community members.
• Manipulate the gamification system or the referral programme through fraudulent activity.
• Post spam, misleading content or unauthorised advertising.
• Attempt to gain unauthorised access to other accounts or systems.

All content on Contentu — articles, courses, resources, tools, brand and design — belongs to Grupo V3 Investment S.A.S. or its creators and is protected by copyright law. Downloaded resources are for your personal use, unless stated otherwise.

Content you post in the community remains yours. By posting it you grant us a non-exclusive, royalty-free licence to display it within the platform and in community communications. You are responsible for holding the rights to what you post.

Points, levels and badges have no monetary value, are not transferable and cannot be exchanged for cash. Contentu may modify the gamification system, including point values and level requirements, at any time.

The VIP membership and individual purchases are charged through Rebill. The price is set in US dollars, but you pay in your own country’s currency. The membership renews automatically until you cancel it, and you can cancel at any time.

We offer a 7-day refund guarantee from the first charge, in addition to the statutory right of withdrawal under Colombian law. The full conditions, deadlines and procedure are in the Payments and Refunds Policy.

We may suspend or terminate your account if you breach these terms, particularly in cases of fraud or redistribution of paid content. Where reasonable, we notify you first and give you a chance to fix it.

You may delete your account at any time from your settings or by writing to us. If you have an active membership, check the payments policy first to see what happens to the period you already paid for.

Contentu content is informational and educational. It is not legal, financial, tax or investment advice, and decisions you make based on it are your own. This includes the tools on the site, such as the market weather gauge, which are offered for information only.

The platform is provided "as is". We are not liable for damages arising from the use of external tools, resources or third-party links shared on the site. Except in cases of wilful misconduct or gross negligence, and to the extent the law allows limitation, our financial liability towards you will not exceed the amount you paid us in the last twelve (12) months.

Nothing in these terms limits the rights Colombian law grants to consumers.

We may update these terms. We will notify registered users of relevant changes by email or by a notification on the platform. Continuing to use the platform after a change means you accept it.

These terms are governed by Colombian law.

If you have a problem, write to us first at hola@contentu.co: we answer requests and complaints within fifteen (15) business days and will try to resolve it directly. If we cannot, you may go to the Superintendencia de Industria y Comercio (SIC) or to the competent courts of Cali, Colombia.

For questions about these terms, write to hola@contentu.co or agencia@theredbot.com.