Payments and Refunds Policy

Payments for Contentu (contentu.co) are collected by GRUPO V3 INVESTMENT S.A.S., a company incorporated in Colombia, tax ID (NIT) 901.474.433-8, domiciled in Carrera 84 # 5-100, Cali, Valle del Cauca, Colombia, legally represented by José Santiago García Lizcano. On your card or account statement, the charge may appear as Contentu or as the company name.

For anything related to billing, charges or refunds, write to hola@contentu.co or agencia@theredbot.com.

There are two kinds of charges on Contentu:

• VIP membership: a subscription billed on a recurring basis (normally monthly) that renews on its own until you cancel it.
• One-time purchases: courses, downloadable resources, challenges or events paid once, with no renewal.

A large part of the platform remains free and requires no payment at all.

We process payments through Rebill, an external gateway that accepts cards and local payment methods across several Latin American countries.

The membership price is set in US dollars (USD), but you pay in your own country’s currency, converted at the exchange rate of the moment. That is why the exact amount you see may shift slightly from month to month. If your card is in another currency, your bank may also apply its own conversion fee; that charge is set by your bank, not by us.

We never store or see your full card details: that information is handled directly by the payment gateway.

The VIP membership renews automatically at the end of each period, using the same payment method, until you cancel it.

You can cancel at any time, with no explanation needed, by writing to us or from the gateway’s customer portal. Cancelling stops future charges and your access continues until the period you already paid for ends. Cancelling does not by itself refund the current period; the guarantee below covers that.

If it is not for you, we give your money back. You have 7 calendar days from the first membership charge to request a full refund, no questions asked.

For one-time purchases the guarantee also runs for the same 7 days, with one reasonable exception: if you already downloaded the file or completed a substantial part of the course or challenge, the content has been consumed and the refund is subject to our review of the case.

This guarantee is a commercial commitment on our part and it adds to the rights the law gives you; it does not replace or limit them.

Because the purchase is made remotely, Colombian law gives you a right of withdrawal: you may undo the purchase within five (5) business days and we refund what you paid. This is article 47 of Law 1480 of 2011 (Consumer Statute).

There is also the payment reversal of article 51 of the same law, for fraud, identity theft, unsolicited transactions or undelivered products. In those cases you may request it from us and from your bank or gateway within five (5) business days of learning about the event.

Our 7 calendar day guarantee is meant to be broader and simpler than this legal minimum.

Write to hola@contentu.co from the email you registered with, and tell us:

• The email of your Contentu account.
• The date of the charge and the payment method used.
• The reason, if you want to share it. It is not required within the guarantee period.

We reply within five (5) business days. If the request is accepted, we refund through the same payment method you used. The money usually appears within fifteen (15) business days, depending on the gateway and your bank.

Once a membership refund is processed, VIP access is deactivated.

To be transparent, we do not refund when:

• The request arrives after the guarantee period and there is no failure on our side.
• It concerns renewals after the first one, unless the charge was our mistake or was not authorised by you.
• The account was suspended for breaching the terms of service, for example by reselling or leaking paid content.
• We detect abuse of the guarantee, such as buying, refunding and buying again repeatedly.

If there was a duplicate charge or a mistake on our side, we refund it in full even if the period has passed. Just write to us.

We may adjust membership prices. If that happens, we notify active members by email at least thirty (30) days in advance, and the new price only applies to renewals after that notice. If you disagree, you can cancel before the next renewal.

GRUPO V3 INVESTMENT S.A.S. is registered as an electronic invoicer with Colombia's tax authority (DIAN) and issues the invoice for your payments under Colombian rules. If you need it issued to a company, write to hola@contentu.co with the company name, tax ID and address, within one month of the payment.

Taxes due under Colombian law are included in the advertised price, unless stated otherwise at the time of purchase.

If the platform has a failure that prevents you from using what you paid for and we cannot fix it within a reasonable time, you may request a proportional refund of the affected period, even if the guarantee has expired.

We do not cover interruptions caused by your connection, your device, or third-party services outside our control.

Any request or complaint can be sent to hola@contentu.co. We reply within fifteen (15) business days.

If we do not reach an agreement, you may go to the Superintendencia de Industria y Comercio (SIC) of Colombia, the consumer protection authority. This policy is governed by Colombian law and disputes are submitted to the competent courts of Cali, Colombia.

This policy is part of the Terms of Service and works together with the Privacy Policy. If we update this policy, we publish the new version on this page with its date, and notify active members when the change is relevant.