Technical Business Analyst – Microsoft Dynamics 365 CRM

Technical business analyst role supporting a large-scale enterprise CRM transformation to Microsoft Dynamics 365, acting as the bridge between business stakeholders and technology teams. Responsible for eliciting and documenting requirements, process flows, user stories and acceptance criteria, and supporting the full SDLC through testing, deployment and stabilization. Requires 5+ years as a business analyst, hands-on Dynamics 365 CRM experience (especially Customer Service and case management), Agile/Scrum practices and excellent English.

Source: Himalayas

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